3 weeks ago · Updated · 1 min read

1. Our primary Fulfillment Center is located in California. However, based on your shipping address and product availability, your order may be dispatched from one of our other Global Fulfillment Centers.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 1 min read

1. All charges will be processed in USD (U.S. Dollars).
2. Please note that depending on your card’s local currency, your bank or credit card provider may apply additional conversion or international transaction fees. These charges could increase the total cost of your purchase.
3. For more information regarding these potential fees, we recommend contacting your bank directly.Your local currency refers to the currency linked to your selected payment method.

3 weeks ago · Updated · 3 min read

Order Processing

• We ship orders within 1–5 business days.
• Once dispatched, delivery typically takes:
• U.S: 7–20 business days
• International: 10–25 business days

Before Day 5

• Your order should ship between business day 1 and business day 5.
• If it ships early, you’ll receive a confirmation email containing your tracking number.
• Didn’t receive a tracking email by the fifth business day? Check your Junk/Spam folder.
• Still no tracking info? Please reach out via our contact form below.

After Day 5

• If your order hasn’t shipped by business day 6, our Fulfillment Team is already investigating.
• It may take up to three additional business days for us to obtain and share your tracking number.

Delivery Window & Tracking Notes

1. Within the Expected Window:
• U.S. Orders: Up to 20 business days
• International Orders: Up to 25 business days
• Why Tracking May Be Delayed:
Carriers often scan early at a regional hub near the destination—until that scan occurs, online tracking won’t show any updates.
Some carriers don’t scan again until a package is out for delivery.
Tracking databases occasionally take time to update.
Certain shipping methods (e.g., Standard International) may not be fully trackable online—rest assured, they should arrive by day 20/25.

2. Beyond Day 20 (U.S) / Day 25 (International)
• If your tracking hasn’t updated by day 20 or 25, please allow up to five additional business days—most orders arrive just after the published window.

How We Calculate Delivery Estimates

1. Formula:
• Estimated Delivery = Ship Date + Transit Time
• Transit Time is based on the shipping option you selected (business days only—weekends don’t count unless you chose weekend delivery at checkout).
• Holidays are also factored into the estimate.

2. “Order Within” Countdown Timer:
• On certain products, you may see a countdown indicating how long you have to order to receive by a specific date. That date can change until you complete checkout; your final delivery estimate appears in your confirmation email.

3. Free Shipping
• Free-shipping orders arrive in 7–25 business days.
• To keep costs low, we consolidate shipments, which can sometimes delay initial dispatch. Rest assured, we’re still on track to meet the 7–25 day window.

Expedited Shipping

1. Expedited options are rare so we can keep product prices low.
2. If expedited is available at checkout, delivery times are: count unless you chose weekend delivery at checkout).
• U.S: 7–15 business days
• International: 10–20 business days

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Common Credit Card Decline Codes

Below is a list of common credit card decline codes. These typically require the cardholder to contact their bank directly, as the issues involved can only be resolved by the financial institution:

• 05 – Do Not Honor
The bank declined the transaction without specifying a reason. The cardholder should contact their bank for clarification.

• 07 – Pick Up Card (Special Condition)
The card has been reported lost or stolen. The cardholder should contact their bank immediately.

12 – Invalid Transaction
The transaction was rejected due to an invalid entry or improper card usage. The cardholder’s bank can provide further details.

41 – Lost Card, Pick Up (Fraudulent)
The card has been reported as lost and is flagged for fraud. The cardholder must contact their bank to resolve the issue.

43 – Stolen Card, Pick Up (Fraudulent)
The card has been reported stolen. The cardholder should reach out to their bank immediately.

51 – Insufficient Funds
The card does not have enough available funds to complete the transaction. The cardholder may need to deposit funds or discuss options with their bank.

54 – Expired Card
The card is no longer valid due to expiration. The cardholder should contact their bank for a replacement card.

57 – Transaction Not Permitted to Cardholder
The transaction type is not allowed for this card. The cardholder should contact their bank to understand the restriction.

62 – Restricted Card
The card is limited in use, possibly by region or merchant type. The cardholder should check with their bank for specifics.

65 – Activity Limit Exceeded
The card has reached its daily or monthly transaction limit. The cardholder may contact their bank to request an increase or review alternative options.

91 – Issuer or Switch Inoperative
A temporary issue with the card issuer or payment network occurred. The bank can provide updates on service status.

93 – Transaction Cannot Be Completed (Violation of Law)
The transaction has been blocked due to legal or regulatory constraints. The cardholder should contact their bank for more information.

N7 – Decline for CVV2 Failure
The CVV code provided did not match. The cardholder may need to confirm card details with the bank.

R0 or R1 – Stop Payment Order
The transaction has been blocked by the cardholder's bank, typically due to a stop payment request. The cardholder should verify this with their bank.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

1. Any payment card that contains both an expiration date and a CVV (Card Verification Value), the three-digit security code typically located on the back of the card.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

If "Cevora" Appears On Your Billing Statement

Seeing “Cevora” on your bank or credit card statement indicates that either you—or someone in your household—made a purchase from Veyluno or one of our partner sites, or that a subscription has automatically renewed.

Can't Pinpoint The Charge? Follow This Steps:

Can't find a matching charge at veyluno.com? Find out if you used another account to make a purchase or if a family member bought at item at Veyluno.com.

1. Search your email inbox for keywords like “Thank you for your purchase” or “Order summary.”
2. Locate the receipt matching the amount shown on your billing statement.
3. Note the sender’s email address and identify the domain (for example, “support@EXAMPLEDOMAIN.com”).
4. Visit that domain’s website to verify whether it belongs to Veyluno or another merchant.
5. If it’s a familiar site and you recognize the purchase, navigate to the Create a Help Ticket section at the top of the page, then scroll to the footer and select Create a Help Ticket.

Contact Veyluno Support

If you’ve checked your receipts and the merchant’s website but still don’t recognize the charge, please reach out to Veyluno Customer Service by submitting a ticket above by clicking "Create a Help Ticket"

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Why Your Package Was Returned to Sender

Occasionally, shipments come back to us marked as undeliverable. This can occur for various reasons:

• Incorrect or Outdated Address: If the address is wrong or no longer valid, the courier will hold the package for a period (which varies by carrier) before returning it to us. Always double-check your address when placing an order.

• View Our Most Common Couriers: Please click here to see a list of carriers we work with.

• Check for a Local Tracking Number: To determine if your original tracking number has been replaced by a local post tracking number, click here.

• Order Shipped with Incorrect Address (After Shipment): If you provided the wrong address and we’ve already shipped your order, submit a ticket through our Contact Form page. We’ll assess whether a replacement is possible. Please note all sales are final and refunds cannot be issued.

• Order Shipped with Incorrect Address (Before Shipment): If you notified us of the address error before shipping, open a ticket via our Contact Form page. We’ll work with fulfillment to determine the best solution.

• Minor Typos (e.g., “Loa Angeles, CA 90210”): Often, your local post office can still identify the correct address. In such cases, please contact your local post office directly for assistance.

• Incorrect Street, ZIP Code, or City: If key address details are wrong, we’ll contact your local post office on your behalf to correct the information. If that isn’t possible, we’ll send a replacement.

• Unrecognized Address Format or Non-Deliverable Location: Our system may not recognize how the address was entered, or the assigned carrier might be unable to deliver to that address.

• Restricted Delivery Address: Sending to prisons, correctional facilities, or similar institutions can result in delivery restrictions on either the products or the carrier.

• Failed Delivery Attempts: Most carriers try to deliver more than once. If they can’t complete delivery after multiple attempts, they return the package to us.

• Recipient Refusal: If someone receiving a gift or unexpected package believes it was sent in error, they may refuse delivery, causing it to be returned.

We cannot re-ship orders that were returned as undeliverable for any of the reasons above—except in the case of correcting an incorrect address before shipment. If you still wish to purchase the same item(s), please place a new order on our website.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Why Your Package Was Returned to Sender

• If your local post office issues a new tracking number for your package, enter that on your country’s postal website to monitor its progress. See the image below to learn how to locate your local tracking number.

• Tracking details may not appear right away, depending on the shipping option you selected.

• You can view your shipment’s tracking information in your order summary. For orders with multiple items, each product might have its own delivery date and tracking number.

• To call your local post office, please check here.

• You can also track your package using https://parcelsapp.com/.

• If your local post office hasn’t provided a new tracking number, you can use the original tracking number on your country’s postal website. Refer to the image below to see where to track your package.

• To learn more about our Shipping and Delivery, please click here.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Our Terms of Service specify that each order is treated as a separate transaction, which means shipping fees apply to every individual order. When you accepted the upsell offer, it generated a new order that carries its own shipping charge.

Shipping fees are not covered by any discounted or upsold products you purchase after your initial order, as detailed in our Terms of Service under “Shipping and Handling Charges on Discounted Products.” These fees are distinct and must be paid on top of the product price, since they’re usually calculated based on the package’s weight, size, and destination. Including shipping and handling in a discounted offer could raise the overall order cost.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

General Dissatisfaction

Our Product Research Team works diligently to source items we believe our customers will appreciate—whether they’re trending or in high demand.

Because operating costs for a small business are significant, we encourage customers to research (including Googling the product) before placing an order to ensure it meets their expectations.

While we understand you may be unhappy with your purchase, costs have already been incurred on our end. Therefore, all sales are final, and we cannot issue refunds.

Receiving The Wrong Item

1. An “incorrect item” means you received something completely different from what’s listed on our website.
• Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.
• Example 2 (Will be replaced): You ordered lipstick but received mascara.
• Example 3 (Will NOT be replaced): You ordered a weighted plushie but feel it isn’t weighted as advertised.
• We strive to include thorough product details so you can make an informed decision before purchasing.
• Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you received fits like a Small.
P• lease review all product information before ordering to ensure it meets your needs.
2. If you qualify for a replacement, we’ll create a new order using the same shipping speed as your original purchase.
• To expedite the process, please send us three photos of the incorrect item from different angles.
• Once your replacement is confirmed, there is no need to return the wrong item.

Free Replacements For Missing Items

1. If your order hasn’t arrived within 30 days (excluding parcels marked “Delivered” on the carrier’s site—e.g., showing delivered in USPS or Canada Post), you’re eligible for a complimentary replacement.
• We’ll send a replacement using the same shipping speed you originally chose.

2. If your tracking status shows “Delivered,” please reach out to your local post office. Here’s a list of our most common carriers.
• To determine which tracking number to provide to your post office, click here.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

General Dissatisfaction

1. Sometimes an order ships in multiple packages. If you’re not sure whether all items were sent together, open a ticket hereand we’ll check on our end.
2. If parts of your order shipped separately:
• To track any outstanding packages, follow the instructions in How Do I Track My Order?.
• To contact your carrier directly, see our Carrier Contact Information.
3. If all items share a single tracking number but one or more products are missing:
• Submit a ticket here and attach a photo or scan of the packing slip (or any paperwork included with your order).
• If the paperwork confirms an item is missing, we’ll send a replacement at no extra charge.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Delayed Delivery - What You Need To Know

While most packages arrive on time, occasional delays may occur. If your order hasn’t arrived by the estimated delivery date, it could be due to one of the following reasons:

1. Incorrect or Incomplete Address

Delays often occur when the shipping address is incorrect or missing key details (e.g., apartment, building, floor, or unit number).

If the address provided in your Order Confirmation is correct, please refer to our Shipping and Delivery guidelines for more information.

If the address in your Order Confirmation is incorrect, unfortunately, we’re unable to make changes once the order has been placed. In this case, please contact your local post office to update or redirect the delivery. You can find relevant contact details in our Carrier Contact Information section.

2. Severe Weather Conditions

Extreme weather—such as storms, heavy snow, heat waves, or natural disasters—can impact delivery timelines. Couriers may experience delays in such conditions, similar to any service provider.
We recommend checking with your local post office or following weather updates via local news. We appreciate your patience and understanding during these circumstances.

3. International Customs Delays

If your order is being shipped internationally, it may be delayed due to customs clearance in your country. In such cases, we kindly ask for your patience while your local customs office completes the required procedures.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Delayed Delivery - What You Need To Know

• Import/customs fees are the responsibility of the buyer and are applied according to the laws of the destination country.
• When placing an order with us, it is your responsibility to ensure that the product can be legally imported into your country.
• Please consult your local customs authority for details, as we are unable to determine whether fees will be charged on your shipment.
• We are unable to refund any import duties, taxes, or customs-related fees.International orders may be subject to import taxes, customs duties, and fees (collectively referred to as "Import Fees"), assessed by the customs office in your destination country.
• Import Fees vary depending on the customs regulations and declared value of the shipment.
• Some countries waive these fees for shipments below a certain threshold; check with your local customs office for specific guidance.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

No Tracking Number Available Yet

1. If you haven’t received a tracking number via email, please reach out to us through our Contact Form. We’ll contact our Fulfillment Center to check whether changes to your order are still possible. You can expect an update within 24 to 48 business hours.

Tracking Information Has Been Emailed

If your tracking status shows “Label Created” or “Shipment notification sent” only, there may still be time to modify your order. Please contact us through our Contact Form, and we’ll check with our Fulfillment Center. We will notify you of the outcome within 24 to 48 business hours.

If the tracking status has progressed beyond “Label Created” or “Shipment notification sent”, this means the parcel has likely left our Fulfillment Center and is in transit. At this stage, we can no longer guarantee that changes can be made. However, we will do our best to assist you in any way we can and explore available options.

We appreciate your understanding and patience throughout this process.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

• If your tracking status reads “Delivered” but you can’t find your items, check your usual safe spots (e.g., under mats, in garages, near back or side doors).
• Ask neighbors or household members if they picked it up for you. Some carriers make deliveries as late as 10 PM—consider contacting the carrier directly. You can find their contact details under Carrier Contact Information..
• Verify the shipping address on your order confirmation. If it matches:

1. Look for any delivery attempt notices or postcards left by your local post office.
2. Search all potential drop-off points:
• Front porch
• Garage
• Exterior doors (including hidden areas like under mats or near back entrances)
• Building's reception area, front desk, or mailroom.
3. Check your mailbox or the location where you typically receive mail. Some packages pass through multiple carriers.

• In rare cases, a package may scan as “Delivered” up to five business days before it actually arrives. If that happens, wait five business days for the tracking status to update.
• If you still haven’t received your package after 30 days from the expected delivery date, please reach out to us. We’ll do our best to assist you.
• Important: Once a package is handed off to your local post office, they take over responsibility. For assistance, contact your local post office directly. You can refer to our Carrier Contact Information.

Verify the shipping address on your order confirmation. If it matches:

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

• If you received damaged items, incorrect items, or haven’t gotten your order after 30 days (unless tracking shows “Delivered” on the carrier’s site), you qualify for a free replacement when you contact us within 7 business days of the expected delivery date.
• Once 7 business days have passed since your delivery date, we’re unable to offer replacements.
• All sales are final. For damaged, wrong, or undelivered orders (after 30 days, excluding “Delivered” statuses), we will send a replacement instead of issuing a refund.

Damaged Item

1. When an item arrives with visible damage, we’ll create a replacement order using the same shipping method as your original purchase.
2. To help speed up your replacement, please send us three clear photos (from different angles) showing the damage.
3. Once your replacement is approved, there’s no need to return the damaged item.

Incorrect Item

1. An incorrect item means you received something entirely different from what’s shown on our website.
• Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.
• Example 2 (Will be replaced): You ordered lipstick but got mascara.
• Example 3 (Will NOT be replaced): You ordered a weighted plushie but feel it isn’t weighted as advertised.
• We strive to include thorough product details so you can choose the right item before purchasing.
• Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you received fits like a Small.Please review all product information before ordering to ensure it meets your needs.

2. If you qualify for a replacement, we’ll send a new order with the same shipping speed as your original purchase.
• To expedite processing, email us three photos of the incorrect item from different angles.
• Once your replacement is confirmed, you do not need to send back the wrong item.

Items Not Received After 30 Days

1. If 30 days have passed since your purchase and the tracking does not show “Delivered,” we will send you a replacement at no additional cost.
• The replacement will ship with the same delivery speed you originally chose.

2. If your tracking status reads “Delivered,” please contact your local post office directly. You can find carrier phone numbers and details under Carrier Contact Information.
• To know which tracking number to provide when you call, click the submit request button.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

1. Buying a product with our Lifetime Warranty / Order Insurance provides added assurance. If your item fails to perform as expected during its active production period and you’ve purchased this coverage, you may be eligible for a replacement (item cost only; shipping fees are excluded).

• Note that misuse, normal wear and tear, or if the product is discontinued, voids this warranty.
• “Lifetime” applies only while the product remains in production.
• This coverage may be canceled at any time without prior notice.
• To file a claim under your Lifetime Warranty / Order Insurance:
1. Capture a clear photo or short video showing the issue with your item.
2. Visit our Contact Form page and select “Lifetime Warranty” as the request category.
3. Attach the photo or video when submitting your request.

Once your replacement request is approved, we will update you within 48 hours.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Carrier Contact Details

1. We partner with various national and international delivery services to ship your orders. If you encounter any delivery issues, feel free to reach out directly to the carrier.
2. Note: Some national carriers hand off parcels to regional carriers for final delivery. In those cases, tracking updates on the national carrier’s website may not be accurate.

Hua Han Logistics
Website: https://www.hh-exp.com/
Phone: +86 755-29458899
Email: info@hh-exp.com

SunYou Post
Website: https://www.sypost.net/
Phone: +86 4006075388Email: mto@sypost.com

China Post
Website: http://english.chinapost.com.cn/
Phone +86 8610 11183
None

J&T International
Website: https://www.jet-logistics.com/
Phone: +86 400-8256-356
Email: contact@jet-logistics.com

Buy Logic International
Website: http://www.buylogic.cc/
Phone: +86 400-772-1188
Email: None

UBI Smart Parcel
Website: https://www.ubismartparcel.com/
Phone: +86 400-017-6662
Email: ubics-dlc@gotoubi.com

Canada Post
Website: https://www.canadapost-postescanada.ca/
Phone: 1-866-607-6301
Email: None

Hermes World / Evri
Website: https://www.hermesworld.com/
Phone: +44 0330 808 5456
Live Chat: https://www.evri.com/help-and-support/help-centre/#/something-else

PFL Logistics
Website: http://www.pflogistics.com.au/
Phone: +61 2 9746 9997
Email: support@pflogistics.com.au

Zim Logistics
Website: https://www.zim-logistics.com.cn/
Phone: +86 23278000
Email: ericyang@zim-logistics.com.cn

Yanwen
Website: https://www.yw56.com.cn/
Phone: +86 400-108-5656
Email: marketing@yw56.com.cn

New Zealand Post
Website: https://www.nzpost.co.nz/
Phone: +64 800 501 501
Overseas: +64 9 977 0102
Email: None

Blue Streak Couriers
Website: https://www.bluestreakcouriers.com/
Phone: 1-888-258-7875
Email: contact@bluestreak.cc

Emirate Post
Website: https://www.emiratespost.ae/
Phone: +971 600 599 999
Email: custservice@emiratespost.ae

PostNord Sweden
Website: https://www.postnord.se/
Phone: +46 771 33 33 10
Email: kundservice.privat.se@postnord.com

ZTO Express
Website: https://en.zto.com/International.html
Phone: +86 021-69783609
Email: ztohr@zto.cn

UPS
Website: https://www.ups.com/WebTracking/track
Phone: 1-800-742-5877
Email: None

US Postal Service
Website: https://www.usps.com/shipping/trackandconfirm.htm
Phone: 1-800-222-1811
Email: https://emailus.usps.com/s/ABF Freight
Website: https://arcb.com/tools/tracking.html
Phone: 1-877-609-5681
Email: None

Aramex
Phone: 1-718-553-8740
Aramex Australia
Phone: Visit the Aramex
Australia Courier Locator to find the local number

Asendia
Phone: 1-800-624-5287

Australia Post
Phone: (within Australia)
13-POST-13-7678 / (outside of Australia) +61-3-8847-9045CEVA

Logistics
Phone: 1-844-215-0640

Chilexpress
Phone: +56 2 2845 0712CJ Logistics
Phone: +82-70-4992-7340 - (Mon~Fri 09:00~18:00, KST)

Deprisa
Phone: (from Bogotá) 4051405 / (rest of country)
01 8000 519393

ECMS EXPRESS
Phone: 1-855-266-9299

Fidelitone
Phone: 1-844-524-6320

Gaash
Phone: +972-072-260-8001

Hanjin
Phone: +82-1588-1612i-

parcel
Phone: 1-800-782-7892Israel Post (ILP)
Phone: +972-076-887-1216

Innovel Solutions
Phone: 1-888-460-5404

Kerry eCommerce
Phone: (from Hong Kong) (+852) 3513 0786

Landmark Global
Phone: 1-888-205-2251 (Toll free)

LaserShip
Phone: 1-804-414-2590

Lonestar Overnight
Phone: 1-800-800-8984

Menlo Worldwide/UPS Supply Chain Solutions
Phone: 1-800-443-6379

Naqel
Phone: +966920020505 (in SA) / 1- 800-246-4444

Ninja Van
Phone: (+65) 6602 8271NSD
Phone: 1-833-744-7673


OnTrac
Phone: 1-800-334-5000

Parcel Pool
Phone: 1-877-727-2354

Pasar Express
Phone: (from Bogotá) 571 2916500 / (from Medellin) 574 6042828 / (From Cali) 572 4897575 / (rest of country) 01 8000 111 752

Pilot
Phone: 1-877-549-0160Pitney

Bowes
Phone: 1-844-256-6444

Royal Mail
Phone: +44 (0) 3457 740 740

Servientrega
Phone: + 571 7700200SF

Express
Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063T

Force Final Mile (formerly Dynamex)
Phone: 1-855-396-2639 / (from Canada) 1-800-387-7787XPO

Logistics
Phone: 1-833-502-977457

Track
Phone: +86-15967971373 / (from China)
Website: http://home.57track.com/tracking/
Email: user@57track.com

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.

3 weeks ago · Updated · 3 min read

Canceling an Order

1. Our goal as a small business is to process orders immediately so you receive your items as quickly as possible.
2. We kindly ask for your understanding that operating costs are significant; therefore, we cannot CANCEL, REFUND, or RETURN AN ORDER once it’s been paid for and assigned an order number. At that point, your purchase is sent straight to our Fulfillment Center for processing and packing, making cancellation no longer possible.

We're Ready To Assist You

If you need any more help, please submit a ticket by clicking "Create a Help Ticket " at the top of your screen.
We will respond within 48 hours.